This Cancellation Policy applies to all tour packages and bookings made with Joys Stay in Kerala. Our esteemed clients must read, understand, and acknowledge the terms specified before making any reservations.
If cancellation is made 7 days before check-in at Joys Stay.
If cancellation is made 3-6 days before check-in.
If cancellation is made 48 hours before check-in. Failure to arrive will be treated as a No-Show, and there will be no refund.
If the guest does not consume the benefits included in the tariff, he/she will have no right to claim a refund at Joysstay.
The refund would be made within 7 working days to the account from which the booking payment was made.
Discounted bookings are not refundable at Joysstay.
The refund will be made on the basic tariff. Convenience fees and taxes are not refundable.
If you cannot arrive for unavoidable reasons, such as insurgency, pandemic, or sudden changes in government policies & guidelines, bookings can be rescheduled to any date within 2 months at no cancellation charges.
You must inform us at least 48 hours before the check-in date. Rescheduling is subject to availability.
You can reschedule for free only once. A second rescheduling will involve 20% rescheduling charges of the basic tariff.
To request a cancellation, clients must send an email to the specific email ID from which they received their booking confirmation. Please be informed that we do not accept cancellations via phone calls at Joysstay.
Joysstay strives to offer a transparent and efficient booking process. We appreciate your understanding and adherence to our cancellation policy. Please do not hesitate to reach out if you have any further questions.
By making a reservation with Joysstay, you acknowledge and accept the terms specified in this Cancellation Policy.
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